What information will you collect when I make a purchase and how is it used?
All personal information provided in our website will only be used for order processing. In order to ensure smooth transaction, the following data is required to process all orders: your credit card information (including credit card number, expiration day, name on the card, CCV number, billing address), shipping address, phone number (for postman to contact you in case the parcel cannot be delivered) and email address (to receive email confirmations).
What name will appear on my credit card statement?
What is the shipping charge?
Please note that shipping charge is in flat rate. In other words, shipping charge will remain the same no matter how many items you purchase.
Free local courier is provided for Taiwan if your purchase is NTD500 or more.
How is the packing of my order?
We will first wrap the product with bubble wrap, then put it into a specially made Corrugated Fiberboard to ensure that the product will not be damaged during shipping. There is no logo or company name on the parcel to ensure the privacy of our customer.
It can also be delivered in gift, paper box or envelopes packaging according to the customers' preference.
For packaging details, please refer to:
*If the product cannot be placed in an envelope, we will switch to Discreet Paper Box packaging.
Is there any business tax?
No. We do our business primary in Taiwan and sales tax included, if you would like to purchase outside Taiwan, please visit www.sampsonstore.com.
Can I buy more than one item in one order?
Yes. We will ship all items in one batch and charge the shipping fee as stated in the delivery method of your choice.
If I have entered my address wrongly, how will the order be processed?
There will be a return address in every order we sent out. If the parcel returned to our office, we will charge for the exact postage (usually higher than the amount that you paid in the order) that courier charge and then we will send the order again with the corrected address.
If the parcel was lost during delivery, how will the order be processed?
If you have not receive the order two weeks after the time listed in the expected delivery date, please contact us. If courier is used, the courier office will compensate for the lost, the Sampson store will not compensate any lost.