SALES & REFUNDS POLICY
If you purchase from our online store, you can make the purchase 24 hours a day, 7 days a week. At the time of checkout, we will obtain an authorization from the credit card you provide (if you use a credit card in payment). Once credit card authorization is received, we will proceed the shipment. If credit card authorization is not received, your checkout will be cancelled.
If you would like to purchase the Sampson store products by telephone, our sales representatives is able to assist you. Please call to us by calling 02-7720-0338 in our business hour (Mon-Fri, 10am - 7pm; Sat 10am - 1pm, excluding Taiwan public holiday).
Return & Refund Policy
In order to provide full customer satisfaction and ensure you enjoy shopping at the Sampson store, we have a complete sales and refund policy to protect your purchase. If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please send back the damaged product together with a copy of your order confirmation notice to 28/F, No. 66 Sec. 1 Zongxiao W. Road, Zhongzheng District, Taipei City, 10018, Taiwan. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be credited to your credit card account and no processing charge will be imposed.
Please note that the Sampson does not permit the return of used or damaged by mis-handle product.
* The Sampson store management reserves the right to the explanation and decision of refund policy at the Sampson store at any time.
If you discover what you believe is a product defect during shipping, please contact Sampson Customer Services at 02-7720-0338. Such a defect, if any, is covered under the terms of your product's purchase. In this case, our customer service representative will arrange a product replacement, or any goods that has equivalent price.
Proof of Purchase
The Sampson store will send you a confirmation of your order when your payment is confirmed. You should print out the confirmation as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you an receipt when your order is shipped.
By using AllPay payment system, you can pay by credit card (VISA/MASTER/JCB/UnionPay), ATM, e-ATM, bank-in, CVS, barcode payment and AllPay balance.
Courier by Pelican
Order confirmed before 08:00 AM, you will receive the goods after 1 working day (Exception on public holidays, when the Heavy Rain Advisory is issued, or when Typhoon Warning is hoisted).
Order confirmed before 08:00 PM, you can collect the goods after 5 working days or (+ $80) 2 working days at appointed Family Mart, Hi-Life or OK (Exception on public holidays, when the Heavy Rain Advisory is issued, or when Typhoon Warning is hoisted).
The estimated shipment date of your order is based on product availability, payment processing time, and warehouse processing time. It does not include delivery time. Payment process will not begin until we receive all the necessary information and the full payment (or the full authorization in the case of credit card).
Payment process for orders placed during weekend or holiday will not begin until the next business day.
Business days are from Monday to Friday, excluding Taiwan public holiday.
Please check the Product Availability section below for more information regarding order processing and product availability times.
Note: The Sampson Store have no liability for the product damage and loss caused in shipping.
Customs and Tax
All goods have been entitled for the import tax. The listed price includes the business tax.
The Sampson store endeavors to offer you competitive prices on all our products. Your total order price will include the price of the product (on the day of shipping) plus any applicable packaging and shipping charges. The Sampson store reserves the right to change prices for products displayed at the Sampson Store at any time.
The Sampson store makes every effort to ship your product according to the estimated arrival date provided at checkout. The estimated arrival date does not including weekend and Taiwan public holidays.
Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, the Sampson store will contact you via email and provide a revised shipping estimate.
We encourage you to visit "Order Tracking" page to view the status of your order.
For popular products, the Sampson store may impose limit on the amount you can purchase. Information of purchase limit will be posted on the Sampson store website and is subject to change.
The Sampson store endeavors to stay at the forefront of technological advancement. For this reason, the Sampson store reserves the right to discontinue products without notice.
Other Terms and Conditions
- The Sampson store is not responsible for typographic errors.
- The Sampson store reserves the right to change the terms and conditions of sale at the Sampson store at any time.
- All sales at the Sampson store are governed by Republic of China, without giving effect to its conflict of law provisions.
- No Sampson store employee or agent has the authority to vary any of the Sampson store's policies or the terms and conditions governing any sale.